We currently only accept delivery orders; pickup and drop-off to our warehouse is not available.

To help keep your event within budget, we provide two levels of delivery service:

Standard Delivery

This is our most common service. We charge a low fixed fee of $85 for the delivery and pickup of your items. To keep the cost to a minimum for this service the following conditions must be met:

• The point of delivery must be within approximately 3m of a place that we can safely access with a light delivery truck. This service does not include carrying the items into your premises.
• Your delivery address must be within 50km of Brisbane CBD (but not in Brisbane CBD).
• We will deliver and collect your items, between 8am-6pm, within two days of the start and end of your event (excluding weekends and public holidays). The time of delivery and pickup will be scheduled in coordination with other orders in your area so we cannot always guarantee a particular time for this service (although will always do our best to accommodate any particular requirements you may have). We can leave the items and collect them from a safe location at your property (within 3m of our truck) so you don't need to be there for the delivery or collection (see below exception).
• This service only includes one delivery driver. If your order includes heavy items (e.g. marquees or rustic wooden tables) you will need to be available to assist with the loading and unloading of these items. In this case we will call contact you to schedule a particular delivery and pickup time.
• If you would like our delivery driver to let you know when they are on the way to your location, please advise our customer service team. Feel free to email or call us at any time to get an ETA.

The items must be neatly placed in a safe location within 3m of the nearest light truck access ready for pickup from 8am on the next business day after your event.

Free Standard Delivery for orders over $1,000

For orders with a rental item value of $1,000 or more, we'll waive our Standard Delivery fee. If you require Premium Delivery, we'll apply an $85 discount to the Premium Delivery fee.

Premium Delivery

If our Standard Delivery service doesn't suit your requirements, then we are happy to provide a quote for additional support during the delivery and collection of your items. The following charges will apply in addition to the Standard Delivery fee of $85:

• Delivery or collection after 6pm or on Sundays/public holidays - $55/hour for delivery or collection time based on travel time from Brisbane CBD.
• Your delivery address is beyond 50km of Brisbane CBD ($2.20/km beyond 50km). A minimum rental item value of $400 applies to orders between 50km-200km from Brisbane CBD and $2,000 for orders beyond 200km.
• Your delivery address is in the Brisbane CBD - $55.
• You require a specific delivery and collection time window smaller than 3 hours during normal business hours - $55.
• You need the items carried beyond 3m from the truck or into your premises. Quote to be provided based on our estimate of additional time required.
• Heavy items are included in your order (e.g. marquees, slushie machines and rustic wooden tables) and you are not available to assist with unloading and loading (we will send an additional staff member on the delivery). Quote to be provided based on our estimate of additional staff hours required.
• You need the items setup (e.g. chairs placed around or collected from around a room, a marquee erected, festoon lights placed in or taken down from a tree). Quote to be provided based on our estimate of additional staff hours required.
• Cleanup is required by our staff prior to collection. Invoice will be sent for the additional times spent cleaning up for collection.

Charges for additional labour will be calculated as the number of additional staff hours required at a rate of $55/hour, double time after 6pm or on Sundays/public holidays.

Additional Unquoted Charges

Please note that additional charges (calculated as the number of additional staff hours required at a rate of $55/hour, double time after 6pm or on Sundays/public holidays) will apply in the case that items are not ready for collection as per the terms of your Standard or Premium delivery service.

Condition of Items for Return

Please note the following requirements for your items to be returned:

• Items should be neatly stacked together (except in cases where our Premium Delivery service includes additional labour to collect items from around the event space).
• Dinnerware and glassware must be free of food scraps but do not need to be washed (we do this before all deliveries).
• Linen does not need to be washed (we do this before all deliveries).