FREQUENTLY ASKED QUESTIONS
Why choose Superb Party Hire?
Organising an event is stressful enough without having to deal with multiple suppliers and arrange for multiple deliveries. We are constantly expanding our range so that we can supply everything you need to make your special event impressive and memorable, all at the lowest possible cost. We pride ourselves on our superb customer service and are proud of our high number of return customers.
We specialise in supplying Brisbane with high quality, well maintained and clean equipment for all parties and events. No matter the size of your event, we have the expertise to ensure your guests are impressed.
What sets us apart?
Unbeatable service – Customer service is what we pride ourselves on. We’re always willing to do whatever we can to make sure everything goes smoothly.
Helpful advice. We’ve been involved with a lot of parties, so we have lots of tips on how to really impress your guests and make your event memorable.
We’re big enough that in the rare event that something goes wrong, we’re likely to have extra stock and a truck available to fix the problem.
Modern, quality equipment – We'd rather spend more on investing in new equipment rather than spend more on advertising to replace lost customers.
Brisbane Wide Delivery – We put a lot of thought into getting everything that you need delivered to your event at a time that suits you and all at the lowest possible cost.
How do I get started?
You can call our friendly staff any time from 8am to 9pm Monday-Saturday to discuss your requirements, or you can add items to the shopping cart on this website to calculate the total cost. Once you have added everything you need, hit the checkout button and our warehouse staff will quickly check we have everything available on the date of your function, then call you back to confirm.
Is there a minimum order amount or value?
No, we’ll deliver anything you need no matter how small your order, but it costs us virtually the same in fuel and labour to deliver one item as it does a whole truck load, so ordering several items from us means better value for money for you.
We offer free standard delivery for orders over $499.
How much is delivery?
We offer free standard delivery for orders over $499.
Our standard delivery charge for small orders is $80 anywhere within 80km of the Brisbane CBD. (This price also includes the return trip for us to pick up the gear after your event.)
In order to keep our delivery costs to you as low as possible, we aim to deliver as many orders to people in the same area as possible on the same day, usually on a Thursday or Friday, and we pick up usually on a Monday or Tuesday. We pride ourselves on having the best service in the industry so to suit you we can deliver and pick up outside business hours, or outside our delivery area for a small additional charge. Discuss this with us when you order.
If you live further than 80km from the Brisbane CBD, we charge $2 extra per kilometre. For example, if you live 100km from Brisbane, delivery would be $40 extra.
What does delivery include?
Generally removalists charge around $80 to $150 per hour (charged from the time they leave their depot) for two men and a truck. How does Superb Party Hire manage to keep our standard delivery charge to only $40 to deliver and $40 more to pick up?
Each of our delivery drivers needs to make around 8 deliveries per day so we allow approximately 30 minutes to unload at each location. Our small delivery fee just covers the cost of driving from our warehouse to your house twice, and our delivery driver placing all your hired products within a few meters of wherever we can park our truck.
Naturally, our very small standard delivery charge does NOT include;
*Our staff carrying everything upstairs/ around the back yard/ making several trips up in a lift.
*Collection late at night or on Sunday.
*Room set up. i.e. placing chairs around tables, putting cushions on chairs, setting up lights etc.
*Packing up after your party. i.e. taking festoon lights down from trees, packing down marquees, clearing tables so that we can remove them.
*Two staff to carry heavy items. Our very low delivery fee includes one driver only. They will need your assistance to deliver AND collect heavy wooden tables and marquees as these can't be unloaded by one person.
*Driving back a second time because some items were not available for collection when we arrive.
Like yourself, our staff would rather be with their families than work on a Sunday or at midnight, but we are more than happy to arrange as many staff as you need based on the extra labour costs we incur.
If you're not able to assist our driver with heavy items like rustic timber tables or marquees that is fine, just let us know at the time of ordering so we can roster on additional staff.
How long is the hire period?
Most people want to hire equipment for a weekend event, so the prices quoted on this website are for three or four days over the weekend. We usually deliver at the end of the week, and pick up at the start of the following week. If you hire for a mid week function, we usually drop off the day before, and pick up the day after.
How far in advance do I need to book equipment?
Generally the earlier the better to ensure we have exactly what you need available on the date of your party. If you have left things until the last minute, call us and we’ll do everything possible to help.
What happens if something gets broken?
Very occasionally it happens that something gets broken at a party. The most common things to get broken are glassware and crockery. The hire cost naturally is based on everything being safely returned to us, so all breakages and losses are the responsibility of the hirer. Prices for replacements are different for all items. Please feel free to contact our office for a quote.
Does the equipment need to be returned clean?
No. Most companies want you to spend your Sunday morning after the party cleaning everything! We always clean and sterillise everything before hiring it to the next person, so as long as the items aren’t damaged, we’ll look after all the mess included in the same low cost.
Can I pick up the goods in my ute or trailer?
Sadly not. The majority of damage to hire items occurs during transit rather than from customer misuse. In order to make sure our goods are transported safely and without getting damaged, we deliver everything for you. As we operate through a warehouse, we do not allow for individual pickups - for safety and security seasons. Our delivery charges are a bargain in any case, and once you include the cost of fuel and your time, you would be unlikely to save anything anyway.
Can you deliver to a park or a beach?
Yes, but there are a few things to keep in mind! Firstly, we'll do our best, but our driver won't know exactly what time they are going to arrive because of factors like traffic, delays with earlier deliveries etc. When they do arrive at the park or beach, if you are running late, our driver won't have time to wait around for you to turn up. When collecting the items afterwards, everything will need to be ready for collection as close as possible to the agreed time. Our driver won't have time to carry all your items miles from the truck, so if your event is a long way from the road, we'll need lots of help from someone in your party.
Do you require a deposit?
We require an $80 deposit to secure the order within a week of booking, and final payment 48 hours prior to delivery. The deposit can be refunded if you need to cancel your party with more than three weeks notice to us (or if we are able to rehire the goods we were holding for you.)
Any other questions?
Give us a call on 07 3171 2470 from 8am- 9pm. That’s what our friendly staff are here for!